kn999's Privacy Policy

1 Introduction

kn999 is a trusted online betting and casino platform for Bangladesh. Your privacy is our highest priority. This Privacy Policy ("Policy") explains how kn999 collects, uses, stores, and protects the personal information of users of our website kn999.lat ("Platform").

By using our Platform, you agree to the terms described in this Policy. Please read this Policy carefully, and if you have any questions, contact our support team.

2 Information We Collect

kn999 collects various types of information to improve the quality of service and ensure a secure environment. The categories of information are listed below:

2.1 Information Collected Directly (at Registration)

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank accounts)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time spent on the Platform and pages visited
• Gameplay logs and betting history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may collect information from approved third-party service providers for identity verification (KYC), fraud prevention, or financial compliance purposes.

3 Purpose of Data Use

kn999 uses your information only for the following legitimate purposes:

3.1 Account Management

Your registration information is used to create, verify, and maintain your account. Identity verification and age confirmation are part of our responsible gaming policy.

3.2 Financial Transaction Processing

Financial information is used to process your deposit and withdrawal requests, prevent money laundering and fraud, and resolve financial disputes.

3.3 Service Improvement

User data helps with analysing and improving user experience, resolving technical issues on the Platform, and introducing new games and features.

3.4 Communication & Support

Contact information is used to share account-related notifications, promotional offers (with your consent), and important updates with you.

3.5 Legal Compliance

Certain information must be retained to comply with applicable laws and regulations and to cooperate with legal proceedings.

4 Data Sharing & Disclosure

kn999 may share your personal information with third parties in the following limited circumstances:

• Service Providers: With approved partners for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), KYC verification, and technical infrastructure management.
• Game Providers: Relevant gameplay data with Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other approved game providers.
• Legal Obligations: In response to a court order or a legitimate request from a law enforcement authority.
• Fraud Prevention: To notify relevant authorities if a user is suspected of involvement in fraudulent activity.
• Business Transfer: In the event of a business merger or acquisition, though the new entity will also be bound to ensure equivalent protections under this Policy.

5 Cookie Policy

The kn999 Platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions, security tokens, and the basic functionality of the Platform.
• Analytical Cookies: For analysing user behaviour and improving the service. These cookies do not reveal your identity.
• Functional Cookies: For remembering your preferences (such as language selection).

5.2 Cookie Control

Cookies can be rejected or deleted through your browser settings. However, disabling essential cookies may cause some features of the Platform to not work properly.

6 Data Security Measures

kn999 follows the highest industry standards to protect your personal information. Our technical and organisational security measures include:

• SSL Encryption: 256-bit SSL encryption is used for every transaction and data transmission.
• Secure Servers: Your information is stored in secure data centres with no unauthorised access.
• Password Hashing: Your password is never stored directly — it is hashed using strong encryption algorithms.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available to add an extra layer of security to your account.
• Trained Staff: Our team members can access user information only when necessary and are trained to comply with the privacy policy.

While we provide the highest level of technical protection, no internet-based system is 100% risk-free. We therefore also advise you to stay vigilant and use strong passwords.

7 Your Rights Regarding Your Information

As a user of the kn999 Platform, you have the following rights over your own personal information:

7.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of your stored information.

7.2 Right to Rectification

You have the right to correct or update any information in your account that is inaccurate or incomplete. This can be done through account settings or via support.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. You can notify us of this preference by writing to the support email.

7.5 Right to Data Portability

You may request your information in a structured, commonly used digital format.

8 Children's Privacy

kn999 is for persons aged 21 and above only. Our Platform does not knowingly collect any information from minors under any circumstances.

Age verification is mandatory during the registration process. If we become aware that a minor is using our services, the relevant account will be closed immediately and the collected information will be deleted.

9 Third-Party Links & Services

The kn999 Platform has integrated services with game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, etc.) and payment processing partners. These third parties have their own privacy policies that govern their own use of data.

kn999 is not responsible for the privacy practices of third parties. It is recommended that you review their privacy policy before using any third-party service.

10 Policy Changes & Updates

kn999 reserves the right to update this Privacy Policy from time to time. The Policy may change due to legal changes, new services, or technical developments.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notice will be displayed when you log in to the Platform
• The "Last Updated" date at the top of this page will be changed

If you continue to use the Platform after a revised Policy has been published, this will be considered your consent to the new Policy. If you do not agree to the changes, you have the right to close your account.

11 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact our dedicated support team:

• Live Chat: 24/7 live chat support (Bengali & English)
• Email: [email protected]

We take every request seriously and are committed to responding as quickly as possible.